A Great Experience: Warranty on my Kinetic Trainer
2807
Member
1686 days
Triguy98 posted 2 weeks ago.
That's pretty darn good. I've had a few similar experiences with Cateye and Trek/ Wrenchforce, but never on anything of that high dollar amount. Good to know! Maybe I'll give them a look when my $100 mag trainer quits (3 years and going strong so far!)
Life is short. Play hard and get dirty doing it.
531
Member
810 days
cjhoffmn posted 2 weeks ago.
I just called and told them I had trouble withe my Cervelo P3 and they told me it would take 4 days to get a new one in my hands. Sheesh, that's TWICE as long as it took you to get your new trainer, so I told them forget it. ;)
I love to see posts like this. I own a Road Machine, and it makes me feel great about my purchase to know they take care of their customers so well.
-C
716
Member
669 days
CadenceGuy posted 2 weeks ago.
cjhoffmn wrote:
I just called and told them I had trouble withe my Cervelo P3 and they told me it would take 4 days to get a new one in my hands. Sheesh, that's TWICE as long as it took you to get your new trainer, so I told them forget it. ;)
-C
HAHA! I dont blame you, four days is a looooooong time =)
87
Member
124 days
snail_male posted 2 weeks ago.
That's awesome!
Be sure to follow up with us when it arrives; it sounds like you may have inadvertently stepped into some new reality tv pilot episode. Can already see the tag line: "Some guy keeps getting everything he asks for until he cracks."
531
Member
810 days
cjhoffmn posted 2 weeks ago.
CadenceGuy wrote:
cjhoffmn wrote:I just called and told them I had trouble withe my Cervelo P3 and they told me it would take 4 days to get a new one in my hands. Sheesh, that's TWICE as long as it took you to get your new trainer, so I told them forget it. ;)
-CHAHA! I dont blame you, four days is a looooooong time =)
Ya! Especially since I don't even own a Cervelo!
Seriously though - thanks for posting this. I really enjoy reading about companies that live right!
First off: I am in no way affiliated with Kinetic Trainers outside of the consumer/retailer relationship.
I started cycling four years ago and purchased my first (dare I say the word?!) 'indoor' trainer. It was the only one I had ever ridden on so I had nothing to compare it too. From day one it started shredding tires, little nubs would rubb off and eventually wear right through the tire. Not that big a deal but it was a pain to vacuum after every ride in my 'training room'. I had always just assumed that this was how it was and never gave it much thought. A friend of mine who is an avid cycler spent the night a few weeks back on his way from MI to TX and noticed the nubbs all over the wall and asked me what was going on with it. I told him about the trainer and he jumped on my bike and spun for a couple minutes and immediately said, "Thats not how its supposed to be." After him telling me it was wrong I did then notice that it wasnt 'fluid' like it was supposed to be, being under the rug as I was for the last three years. I called Kinetic and told them I needed to submit a warranty claim and this is how the conversation went.
"Kinetic, how can I help you?"
Me: "I need to submit a warranty claim please."
"I can help you with that, what model do you have?"
(CadenceGuy relays model #)
"Whats your address?"
(CadenceGuy relays address info)
"Ok, well have a new one to you in two days."
Me: "You dont want to examine the possibly defective one first?" (Is it really that easy?)
"Oh no, we dont do that, well just send you a new one"
Me: "Really?" (In a tone of dis-belief)
"Yea, is there anything else I can help you out with this afternoon Mr. CadenceGuy?"
Me: "No I think that will be it, Thank You so much."
Usually the idea of working a warranty on anything is such a pain but this was the easiest process I have ever had to work with. A phone call and a two minute conversation and I had a new resistance unit in my hands in two days just as she said. Such a good experience!